In general all support questions should go to the NFIT HelpDesk, which can be reached by email, phone and in person (see the link above).

In several cases you can also contact Lars Madsen, see below, who can either help immediately or send you on to the NFIT HelpDesk og the AU IT HelpDesk if needed.

In order to get help you can Email/Phone Lars Madsen or Email/Phone the NFIT helpdesk (both within normal hours). Lars may ask you to contact the helpdesk instead if he cannot help.

Note: If you are working from home, and you contact the helpdesk, please inform the helpdesk as to how the supporters can contact you.

The following person is our primary contact within NFIT (the Faculty IT department)

In order to provide the best help, it is a good idea if you are quite specific when you ask questions. That is consider specifying:

• If you have a problem with a terminal, specify which server you are logged into (it may have a problem)
• If you have a problem with email, specify how you access your email. Does the webmail work? If so it may be a problem with your mail client, so specify which client you are using.
• Please note that we (IMF/NFIT) does not have anything to do with the AU webmail, i.e. the post.au.dk if they have problems you need to contact the AU IT helpdesk.
• All in all the more details you can provide the better help we can give you.